WHOLESALE FAQ
Wholesale questions,
answered clearly.
Answers to the questions buyers ask before sending an adult wellness wholesale inquiry.
How are the catalog unit prices shown?
Each listed price is the source wholesale-sheet price for the stated sales unit. The source sheet does not specify a currency, so confirm the currency before treating a catalog subtotal as a final quote.
What costs are excluded?
Catalog prices and the inquiry subtotal exclude freight and customs duties. Local taxes are not calculated. Shipping depends on the products, packing, quantities and destination and is quoted separately.
Is every listed product in stock?
A listing does not confirm or reserve stock. Send the SKUs and quantities you need so availability can be checked before an order is agreed.
Is there a minimum order quantity?
No universal minimum order quantity is stated in this catalog. Ask about the selected SKUs and destination; carton quantities shown on product pages are packing references.
How do I request a wholesale quote?
Add products to the inquiry, enter quantities in the listed sales units, and share your destination and business details by email or WhatsApp. The inquiry is a prepared message, not a placed order or payment.
Can buyers outside Europe and North America inquire?
Yes. Buyers in Africa, the Middle East and other markets can send an inquiry. Product availability, shipping options and destination requirements must be checked for each request.
How do I request a sample that can be compared with the bulk order?
Send the exact SKU, color or model, sample quantity and destination, plus the features you need to check. Ask for current product and all-side packaging photos, the included-component list and the sample cost and lead time. Record the accepted sample version and agreed specifications in the quotation so that any proposed change is identified before the order is confirmed.
Can I request my own label or retail packaging?
State the product reference, proposed label or carton changes, artwork language, quantity and destination in your inquiry. A listed branded product does not establish that relabeling or customization is available. Request confirmation of feasibility, artwork approval, charges, quantity requirements and lead time before planning the launch.
Which inspection details should be agreed before placing an order?
Define the exact version, color, retail count, included accessories, label language and any functional checks that matter to your order. Where measurements are critical, include the measurement method and agreed limits. Ask how the selected checks will be documented; the catalog does not itself confirm a completed inspection or test.
What should be agreed for missing, damaged or non-working items?
Confirm the inspection period, evidence needed, proposed resolution and any return-freight arrangements in the written order terms. If an issue occurs, send the order reference, affected SKUs, quantities and clear product and packaging photographs. The catalog does not establish an automatic replacement, refund or warranty period.
What information is needed to quote shipping for powered products or liquids?
Provide the exact SKUs and quantities, destination and requested delivery timing. Confirm the power or battery configuration for powered items, container counts and net contents for liquids, and the packed carton dimensions and gross weight for the actual shipment. Ask which documents and carrier conditions apply to that route; an unlabeled catalog weight is not a usable shipment weight.
What if the current package differs from the reference photograph?
Keep the SKU and barcode attached to a written description of the proposed model, color, mechanism, pack count and accessories. Request current label and package photographs and identify any changes before confirming the quotation. A shared barcode or similar front image alone does not resolve a different configuration or retail count.
Are the photos final product specifications?
Product galleries identify catalog photographs, concept illustrations and information graphics. Styled collection scenes are concepts. Generated visuals are presentation aids, not evidence of the final product, packing or accessories. Confirm the selected version, sizes, materials and packaging against current supplier photographs or a sample and the written quotation.